Request a Receipt for a VitalSource Store Purchase

Receipts are available for purchases made directly through the VitalSource Store.

You can view, print, or save your receipt from the Orders & Returns section of your VitalSource account.

How Do I Find My Receipt?

1. Go to the VitalSource Store and select Sign In.
2. Sign in to the VitalSource account used to make your purchase.
3. Select the My Account icon.
4. Select Orders & Returns.
5. Locate the purchase for which you need a receipt.
6. Select Order Details.
7. Select Print Receipt.

You can then follow the onscreen prompts to print your receipt or save it as a PDF. These steps match the current VitalSource Store receipt process.  

Follow the steps below to access Orders & Returns from the VitalSource Store. 
 

Requesting receipts from the VitalSource Store

From the VitalSource Store link, home page, click Sign in to log into your VitalSource account. Once you’ve logged in, click on the head and shoulders icon shown here:

Clicking on the icon will display the options shown above. Select Orders & Returns.

Step 1 -On the Orders & Returns page find the order for which you need a receipt and select the Order Details button for that order.

 

Step 2 - On the Order Details page, click Print Receipt to print your receipt (make sure you have any pop-up blockers disabled for this page), then follow the onscreen prompts to print the receipt or save it as a PDF.
 

Note: If the receipt does not open when you select Print Receipt, make sure pop-up blockers are disabled for the page.
 

I Can’t Find My Purchase

Make sure you are signed in to the VitalSource account used when the purchase was completed.

If you have more than one email address or VitalSource account, confirm which account was used for the purchase and sign in with that account.

If you purchased directly from the VitalSource Store and still cannot locate the order in Orders & Returns, contact Customer Support for assistance.

My Purchase Was Not Made Directly Through the VitalSource Store

VitalSource Store receipts are available only for purchases completed directly through the VitalSource Store.

If your purchase was completed through another seller, your receipt must be obtained from the original point of purchase.

Review your purchase confirmation or payment information if you are unsure where the purchase was completed.

I Still Need Help With My Receipt

If you purchased directly from the VitalSource Store but cannot access your receipt, contact Customer Support.

When contacting us, provide as much of the following information as possible:

• Email address associated with your VitalSource account
• Order number, if available
• Title of the digital product purchased
• Approximate purchase date
• Description of what happens when you try to access your receipt